The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads

The Organization requires the services of qualified individuals within its Cape Town Regional Office for the following position: –

THIS IS AN EXTERNAL ADVERTISEMENT

ICT TECHNICAL SUPPORT LEARNERSHIP X 2

ICTL10122021ICT

LOCATION: Cape Town

CLOSING DATE & TIME: 12/21/2021 11:55 PM

Purpose of the Learnership: The Organization is committed to youth skills development by providing unemployed learners who have completed grade 12 with an opportunity to gain work experience and a SAQA qualification. Applications are invited for a Learnership from unemployed graduates between the age of 18 and 35. The learnership program will run for a period of eighteen (18) months.

Work based exposure may include the following.

• Prioritize and allocate work to technicians
• Develop and maintain relationships with customers and third party
• Manage IT Incidents and Requests
• Hold Service Level Management meetings with management team
• Training users on Technology being used
• Establish and facilitate user forums
• Adopt a proactive approach to prevent problems from arising
• Gather business requirements
• Manage business expectations
• Ensure IT Service availability and continuity
• Implement and enforce ITIL based processes for IT support processes
• Ensure that business service requirements are defined and actively managed
• Act as an escalation point for any ICT service issues within the region of responsibility
  
    NB: Learners will be required to attend classes and complete assignments/portfolios of evidence,
  
  The learners will be required to complete 30% learning and 70% workplace learning components before they can be awarded their formal qualification.
  
            Qualifications
• Certified Grade 12/ NQF 4 level certificates
• Applicants must be currently studying towards a Diploma/Degree in an IT related field.
• Certified copy of your ID
• Certified copy of Academic transcript
• Your CV and motivational letter
   
  Technical and behavioral competencies required
• Personal mastery.
• Emotional wisdom.
• Ethics and governance.
• Customer orientation and customer focus.
• Adaptability.
• Communication skills.
• Team player.
• Telephone etiquette.
• Time management.
• Listening skills.
• Attention to details.
   
  The successful candidate will be required to display the following competencies in this role:
• Written and verbal communication skills
• Interpersonal skills
• Detail orientation
• Desire and potential to learn
• Self-motivated
• Basic computer skills
• Prioritize tasks as needed
  
   Remuneration 
  
   The learners will be awarded a monthly stipend.
   
  Closing date: 21 December 2021
   
  NB: Applications can be forwarded to the following mail address:  
  
  [email protected]
  
    No hand delivered applications will be accepted.
  
   INSTRUCTION TO PROSPECTIVE APPLICANTS
  
  1.       Indicate the reference number for the learnership you are applying for on the subject line.
  
  2.       Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages, applications with no academic transcript will not be considered.
  
  3.       Applicants must be unemployed, was never employed in the field of the post and never participated in a learnership program in the relevant field of the post previously
  
  4.       The applicant must not have previously served as learner before.
  
  5.       Should it be found that the applicant previously served as a learner and did not disclose that info and it is discovered later, the applicant will be disqualified?
  
   The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
  
   Please note that the prospective employees will be subjected to security vetting
  
   NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
  
   NB! ONLY THE FIRST 300 CV’S WILL BE CONSIDERED FOR THIS POSITION.