| Job Details Job Title Administrator: Indexing Job ID 32162 Location Cape Town Full/Part Time Full-Time Regular/Temporary Regular  Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za Administrator: Indexing (#32162) @ Momentum Corporate ROLE PURPOSE Accurately analyze and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system within the service level agreement. RESPONSIBILITIES AND WORK OUTPUTS Data capturing in respect of Retirement Fund and Risk claims and correspondence Maintain the allocation of workflow to administrators Respond to enquiries, where possible, and include relevant stakeholders for information purposes within agreed service level agreement Redirect emails for other departments to the appropriate individual/mailbox Familiarize yourself with the various departments within Momentum Corporate in order to gain knowledge of where enquiries should be directed to Ensure an exemplary level of customer service when liaising with stakeholders Provide support to the front line team for inbound call overflows, query handling, claims processing and mailbox coordination Ensure that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders COMPETENCIES REQUIRED Attention to detail Time management Resilience Stress management Adaptability Drive for results EXPERIENCE AND QUALIFICATIONS Matric qualification Basic computer skills (MS Office suite) At least 6 months administration and data capturing experience ADDITIONAL INFORMATION This role is remunerated based on the Pay for Peformance remuneration structure. LOCATION The above-mentioned position is currently available in the Client Service department at our Momentum Corporate business unit based at our office in Bellville. Please submit your application via our Careers page on www.momentummetropolitan.co.za To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance. Closing Date 27 January 2022 Contact Details Ilse [email protected](The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.) 0219406458 All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply. |
