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Multi Skilled Consultant Sales and Service E – IRC245464

at Main Road, , Giyani, Limpopo, South Africa in FNB POP Branch Delivery Giyani
Ends 07 Jun 2023

• About us, purpose, experience and qualificationsabout us
  •       make a promise
  •       be deeply invested
  •       value our differences
  •       build trust, not territory
  •       have courage
  •       always do the right thing
  •       stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
  purposeTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.experience and qualifications
  • Minimum Qualification : Grade 12
  • Preferred Qualification : Relevant NQF 5
  • Years of Experience : 1 to 2 years related experience
  • Person must not be an unrehabilitated insolvent

Additional information and responsibilities

additional requirements

•   In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.
• No Referral plan is assigned to this job

responsibilities

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs.

Apply Now