CUSTOMER SERVICE QA (AIRPORT INDUSTRIA)
2022/12/15
Reference Number
PMLQA001
Description
Job Description: QA
Are you passionate about providing top-notch customer service? Do you have experience in Quality Assurance? Our award-winning Ultrasound and Cardiology Diagnostic Service is seeking a Customer Service QA consultant to join our team.
As a part of our partnership with the NHS, we provide patient appointments nationwide in a community-based setting. As a Customer Service QA consultant, you will be responsible for ensuring that our customer service team is providing the highest level of service to our patients.
Your responsibilities will include:
Monitoring customer service interactions to identify areas for improvement
Developing and implementing quality assurance processes and procedures
Training customer service team members on best practices
Conducting regular audits to ensure compliance with industry standards
The successful candidate will have:
Previous experience in Quality Assurance, preferably in a customer service setting
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
The ability to work independently and as part of a team
Remuneration:
We offer a competitive salary of R7500 per month, plus a shift allowance of R500.
R1000 Kpi Incentive
Medical Insurance and YouAssist (Access to emergency response, trauma, and home assistance).
Professional Development: Internal LMS with access to over 70 online courses
Transport home for shifts ending from 6 pm SAST
Working hours during Daylight Savings are rotated between 9 am – 9 pm and 10 am – 10 pm. We also offer paid UK public holidays.
If you are interested in joining our team, please apply now. We can’t wait to hear from you!
Requirements
Min Requirements:
Min 2 years of proven experience as a QA within a contact center environment
Strong understanding of Excellent Customer Service
Matric
Attention to detail
Clear criminal record
Work Level
Skilled
Job Type
Permanent
Salary
8,000.00 – 9,000.00
EE Position
No
Location
Airport Industria
Apply Here: https://mango5.mcidirecthire.com/External/Job
Mango5