Customer Service Attendant X 35
Advert reference: bombe_000048
Advert status: Online
Apply by: 1 March 2022
Position Summary
Industry: Other Sectors & Industries
Job category: Transport, Logistics and Freight
Location: Gauteng
Contract: Permanent
EE position: Yes
Introduction
BOC has an exciting opportunity for an enthusiastic individuals to join our dynamic team at our train stations. BOC is an equal opportunity employer and all appointments are aligned to the company’s equity and BBBEE strategy.“BOC has a mandatory Covid-19 vaccination plan in place and as such all applicants will be required to submit a vaccination certificate to be considered in the selection process”.
Job description
KPA / Main Outputs and responsibilities for this position
Customer Focus
Serves as first point of contact with customers;
Selling tickets to customers;
Open and close the ticket office on time;
Adhere to Cash Handling procedure;
Handling of Information and customer queries effectively;
Follow, in a strict adherence, the safety rules and procedures;
Restart, control and monitor equipment and systems according to the operation Procedures;
Perform Station Opening and Closing & PVU reports;
Inspect all emergency exits daily;
Handle incidents and emergencies;
Report to the OCC Manager and the ASH:CS, incidents or activities likely to affect Passenger flow;
To participate in the investigations into station operational incidents;
Execute fare evasion checks;
Attend to customer’s queries at the TVM and on the concourse when on Station duties, support duties and roaming duties;
Ensure availability on the concourse, at least 80% of the time to provide accurate information to customers;
Collection and delivery of stock, document bags, groceries, etc. from Sandton station;
Any other duties as assigned at any station by the ASH: CS and /or Station Head
To ensure the safe operation of the station;
To ensure the application of the appropriate safety standards for service delivery;
Control and monitor station equipment to ensure availability to passengers and reporting of faults.
Minimum requirements
Desirable Traits
Good communication skills (Verbal and written)
Adherence to Company procedures
React quickly to emergency situations
Conflict Management
People Management
Background Requirements
Grade 12
Any tertiary qualifications would be an added advantage
Basic Computer skills
1 years relevant work experience in customer service
Fluent in English (read, write and speak)
Bombela Operating Company