Business Unit:  Discovery Central Services

Function:  Administration and Office Support

Posted Date:  18-Feb-2022

Discovery – Commissions

Queries Administrator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

 Our Commissions department is looking for a great person to join their team as an Administrator to ensure daily transactions are evaluated and processed in accordance with internal policies.

Areas of responsibility may include but not limited to

  • Prepare and complete payment requisitions
  • Resolving predominantly e-mail queries and telephonic queries from internal and external stakeholders, including brokers
  • Review and reconcile statements
  • Review monthly statements
  • Manage and resolve broker, internal other relevant queries
  • Prepare operational and month end reports
  • Complete monthly close off procedures
  • Review and recommend improvements to existing processes
  • Implement and maintain internal controls to ensure best practice
  • Perform any other related functions requested by management
  • NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

  • Perform a variety of administrative responsibilities
  • Ability to multi-task and attention to detail is vital
  • Ensure that delegated tasks are performed within proper time frames
  • Priorities workload and address any immediate issues as and when they arise
  • Effective communication at all levels within the organisation (written and telephonic)
  • Client centric servicing and positive problem-solving approach
  • Excellent time management
  • Deadline conscious and able to work under immense pressure
  • Work independently, but open to teamwork when necessary
  • Takes responsibility for actions and projects
  • Upholds ethics, values and demonstrates integrity
  • Adapts to changing circumstances, new ideas and change initiatives

Education and Experience


  • Matric Certificate
  • 1 year admin experience within a financial service industry


  • 1 year admin experience dealing with brokers
  • 1 year experience with Discovery Life product

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Apply Now 

Discovery Ltd

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