Call Center Operator

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External Advertisement
Magalies Water presently has a vacancy for

Call Center Operator
R187 546.00 Total Cost to Company

A successful candidate will be based in Brits Laboratory and will be reporting to

Customer Services Specialist.

The key responsibility include:
➢ Taking incoming calls from customers
➢ Liaising with bulk water operations for connections, operations and maintenance
➢ Placing orders on to the internal system
➢ Answer inquiries by clarifying desired information; researching, locating and
providing information
➢ Resolves problems by clarifying issues, researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems
➢ Fulfills requests by clarifying desired information; completing transactions;
forwarding request
➢ Maintains call centre database by entering information
➢ Keeps equipment operational by following established procedures; reporting
➢ Update job knowledge by participating in educational opportunities and;
all related administration customer service duties.

In order to be considered for appointment candidates must have a Grade 12 and Call
Centre certificate will be advantageous. Computer literacy and ability to communicate
both verbal and written at all levels.

Closing date: 06 February 2022

Interested candidates are invited to send their detailed CV’s, inclusive of certified
copies of qualifications, to [email protected] or hand delivery at
Head Office.

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