Trainee Call Centre Agent – (FTC X6 Months) – CPT

Trainee Call Centre Agent – (FTC X6 Months) – CPT


Job requisition id


Your time is now to be your exceptional best at Old Mutual!

Job Description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.



Matriculation Certificate (Matric) (Required)

Closing Date

20 January 2022

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