Call Centre Agent – Temp


Call Centre Agent – Temp

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Date: 20-Dec-2021

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group

What will you do?

Santam Travel Insurance has a position available for a Temporary Call Centre Agent  who will be based in Gauteng, Johannesburg (Illovo). 

The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.

What will make you successful in this role?

  • Interact with clients (telephonically or on a face to face level)
  • Operate in an Inbound call centre environment
  • Maintain excellent product knowledge
  • Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
  • Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
  • Resolution of verbal and written queries
  • Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
  • Ad hoc support to management and the sales team as and when required

Qualification and Experience

  • Minimum Matric/Grade 12
  • FAIS Accreditation and RE1 is essential
  • 3 years’ experience in the Call centre environment
  • Candidate must have a good understanding of the Travel industry

Knowledge and Skills

  • Computer literate in MS Office Excel, Word and Outlook
  • Good interpersonal skills
  • Good written and telephonic skills
  • Good command of English language
  • Service orientated
  • Attention to detail
  • Work well under pressure
  • Outbound experience advantageous


  • Client Service Orientation
  • Problem Solving
  • Decision Making
  • Resilience
  • Handling Information
  • Gathering Information
  • Oral Communication

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity target.

Apply now 

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