Call Centre Agent
Durban, Kwa-Zulu Natal, South Africa
req7838
Purpose:
Ensure customer’s queries, store card applications, correspondence and employment verification.
Key Responsibilities:
- Call Handling & Administration:
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms.
- Update customer’s details on relevant Debtor’s systems to ensure accurate and up to date customer details base.
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only).
Requirements:
- Education:
- Grade: 12
- Experience:
- 1 Year Call Centre Experience.
- Knowledge/ Skills:
- Consumers Protection Act.
- Debtors Processes.
- POPI (Protection of Personal Information Act).
- Inquba Software.
- National Credit Act.
- ICASA (Independent Communications Authority of South Africa).
About Us:
Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mrp ; mrphome; mrpsport; Miladys; sheetstreet and mrpmoney.
We’re movers and shakers.
We pride ourselves on our fast-moving, fast-working and collaborative culture. Our extensive market-leading retail knowledge means that our environment fosters creativity, curiosity, and a need for exploration.
We employ over 16000 incredible people, and retail in over 1000 South African based stores, almost 100 international stores, and through our online channels offering our full product assortments.
Mr Price Group is an equal opportunity employer and is committed to Employment Equity.