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Customer Service Representative

Salary: R 7500 – R 9500

2022-02-01 – 2022-02-28

PERMANENT 

DUR002135 

ADMIN, OFFICE & SUPPORT

KwaZulu Natal, Durban

Durban. Well-esteemed Clothing Retailer with a global presence seeks Customer Service Representative with exceptional interpersonal and customer service skills. Ability to answer a high volume of calls and emails daily, analytical and problem-solving skills, multi-tasking and attention to detail are essential.

Responsibilities:

• Communications online and wholesale customers through various channels by providing product and service information and resolving product and service problems
• Maintenance of web shop customer orders and fulfilment
• Handle all online customers refunds and exchanges
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Collecting customer information and analysing customer needs

Requirements:

• Previous experience (Retail industry experience preferred)
• Familiarity with office software and computer literacy
• Ability to answer a high volume of calls and / or emails daily

Apply: [email protected]

Sandi Crowther Recruitment