SASSA is a dynamic organisation that provides a range of essential services to a diverse group of South Africans. With offices countrywide, our operational structures aspire to embrace all that is state-of-the-art, offices that are modern and an environment designed to stimulate the worker to achieve, enjoy, progress and prosper.
Call Centre Agent X2
Salary: R176 310 – R 207 681 p.a. excluding benefits
Location: Head Office – Pretoria (Ref No.: SAS 28/09/2022-02)
Duration: Permanent
Candidates should hold a Senior Certificate (NQF Level 4) coupled with 0-1 workingn experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will be added advantage; Computer literacy is essential.
The candidate will handle all Receiving and placing of calls; Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system; Investigating andprovide feedback; Updating of information on the Integrated Customer Care Application;
Monitor and follow up on requests that have been sent to back office and responsible managers; Attending to e-mail enquiries; Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.
The application for the above position must be sent to [email protected]
Enquires: Ms Pamela Tshefu – 012 400 2264
Important notes: All these positions are advertised with the minimum requirements.
Appointments will be subjected to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks and compulsory competency assessment (where applicable. It is the applicant’s responsibility to have foreign qualifications evaluated by South African Qualifications Authority (SAQA) prior to the selection process. SASSA is under no obligation to fill a post after the advertisement thereof. Please note: All SASSA staff are subjected to compulsory security vetting on appointment. E-mailed applications will be accepted.
The Agency is an equal opportunity employer. Therefore, Preference will be given to candidates whose appointment will assist the Agency in achieving its Employment Equity targets in terms of the Agency’s Employment Equity Plan. Person with Disabilities are strongly encouraged to apply.
Closing date: 11 October 2022
Applicants interested in applying for these posts should send their applications (CV and completed New Z83 form) quoting the relevant reference number and position name as per the advert. The subject heading of the email should indicate the reference number and name of the position you are applying for. Applicants must ensure that they send their application to a correct inbox/email indicated on each position. Applications send to the incorrect inbox/email will not be considered. Applications should consist of a comprehensive CV (specifying all experience, duties, indicating the respective dates (MM/ YY) per position, Identity Number, Race and Gender as well as indicating references with full contact details. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. Kindly note that copies of qualification, certificate,
ID and driver’s license etc, should be submitted upon request. Failure to comply with the above requirements may results your application been disqualified.
General Enquiries: Pamela Tshefu – Tel (012) 400 2264 or Mr Tlou Moloto – Tel No: (012) 400 2326
If you have not been contacted within 3 months after the closing date of the advertisement, please accept that your application has been unsuccessful.
Visit us at www.sassa.gov.za or toll free: 0800 60 10 11.
The candidates who previously applied for any re-advertised positions must re-appl