Closing date: 03.10.2022
Role profile
Role title: Receptionist – Fixed Term Contract
Division: Netcare Primary Care Division
Location: Medicross Silverton
Reporting structure: Clinic Manager
Role summary
The receptionist is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.
Key work output and accountabilities
Telephone Etiquette
Attend to patients / customers / visitors both telephonically and in person in a professional manner
Screening telephone calls or transferring them to other members of staff
Handling of basic enquiries and taking messages for staff
Patient Admissions
Assist patients to accurately complete appropriate forms and documents for the required information
Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs
Handling of emergencies
Refer patients to nursing station immediately
Assist in transporting the patient to the nursing station if necessary
Ensure that the patient is handed over to a nurse or practitioner
Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
General tasks
Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
Skills profile
Education
Grade 12 or equivalent NQF 4 certificate
Higher certificate in Business Management
Work experience
Previous experience in hospital/clinic environment would be desirable
Knowledge of Medical Schemes advantageous
Computer literacy
SAP experience
ME + experience
Knowledge
Thorough knowledge of general / primary care nursing theory and practice
Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
NON- MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action: Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making: Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self: Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service Delivery
The capacity to identify and respond to the needs of *internal and external customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete
Adapting and Responding to Change
Capable of supporting and advocating change initiatives and managing own reaction to change.
Continuous Improvement: The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic: Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships: Capacity to establish constructive and effective relationships.
Communication: The capacity to clearly present information, either written or verbal.
Teamwork: Capacity to cooperate with others to work towards a common goal.
Technical Knowledge: The capacity to perform a technical function to required standards.
Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]
Please note:
Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
The terms and conditions of employment relating to the function you have applied for will be based on those in the Division you will be employed.
If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information