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Position: Call Centre Agent
Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum

Requirements:
 A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
 A certificate in debt counselling will be an added advantage.

Duties:
 Act as point of first contact with stakeholders and thus representing the face of the NCR.
 Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
 Retrieving telephone messages and returning calls timeously.
 Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
 Participate in activities designed to improve customer satisfaction and business performance.
 Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

Skills:
 Basic computer proficiency.
 Clear communication skills.
 Ability to listen with empathy and to interpret information correctly.
 Good time management skills.
 Strong interpersonal and problem solving skills.
 Conflict management skills.
 A strong service and results orientation.
 Team player with the ability to multi task.
 Call handling techniques.

Knowledge:
 Debt counselling procedures.
 Background on the National Credit Act.

Closing Date: 06 September 2022

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.

Suitable persons should send a detailed CV quoting the relevant reference number to: IF [email protected]

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.