Multi Skilled Consultant Sales and Service E – IRC223206
at Steilloop, , Tzaneen, Limpopo, South Africa in FNB POP Branch Delivery SSO Steilloop
Ends 17 Jun 2022
About us, purpose, experience and qualifications
about us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
experience and qualifications
- Minimum Qualification : NQF 4 Qualification
- Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
- Years of Experience : 1-2 years related experience
- Person must not be an unrehabilitated insolvent
Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.
responsibilities
- Connect with our customers by living up to our brand promise of how can we help you? atall times.
- Converse with our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Improve knowledge and competencies by completing training specific for role as per eCareers
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs
Apply Here: https://www.firstrandjobs.mobi/Jobs/Detail?refNumber=IRC223206
FNB