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Operator

OPERATOR (HOUGHTON)

Reference Number: OPM

Description

Generating and providing System Codes and Exercising Remote access control

  • Update system with relevant information required for issuing codes
  • Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
  • Responsible for generating and providing system codes and exercising remote access control of allocated assets.
  • Assist with Adhoc duties as requested by the Supervisor or Line Manager

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences

  • Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
  • Actively check that the systems are updating regularly and working at the required operating level
  • Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
  • Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
  • Escalate any faults with the alarms and provide a status report to the applicable party

Administer and Maintain the Relevant Database and Registers On Security Systems

  • Record all transgressions and faults, update and maintain records and generate the required reports
  • Maintain and update all necessary registers (i.e OB)

Build and Maintain Internal and External stakeholder relationships

  • Build and maintain effective working relationships with all internal and external stakeholders.
  • Escalate any system failures immediately to the relevant party
  • Assist with incoming queries from stakeholders
  • Escalate all identified transgressions at centres to the Supervisor
  • Continuously liaise with centres regarding access control and alarm events

Applicable for Operators Sitting in the PMC

  • Control and link the relevant permissions to the ATM Custodian Profiles on the system
  • Verify that allocated vehicles are visible and tracking on the monitoring system
  • Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
  • Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
  • Communicate with Senior Management in the event of an emergency
  • Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
  • Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
  • Send an updated report to the Device Administrator informing them of the new sites loaded

Applicable for Operators Sitting in the COR

  • Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
  • Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
  • Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor

Requirements

Minimum Experience: Work Experience

  • Internal
    • 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10,OR 
  • 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
  • Previous Call Centre experience and or experience within client services (Advantageous) 
  • External
  • 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
  • Experience within a logistics or CIT industry (advantageous)

Minimum Experience: Education

  • Internal:
    • Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience
  • External
  • Grade 12

Special Training and Requirements

  • PSIRA D (Advantageous)
  • Able to work shifts
  • Working overtime may be required
  • Microsoft Office (Word, Excel, Outlook): Basic level
  • Must be able to multi-task

NB: Communication will be limited to shortlisted applicants only.

SBV recruitment is committed to transformation and diversity alignment.

Apply Here: https://sbv.mcidirecthire.com/External/Job

SBV Services (Pty) Ltd.

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