Agent – Customer Experience – 6 month FTC

Agent – Customer Experience – 6 month FTC

Advert reference: track_000786

Advert status: Online

Apply by: 15 June 2022

Position Summary

Industry: IT & Internet

Job category: Administration

Location: Johannesburg Metropolitan

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: No

Introduction

Tracker requires the services of an Agent in Acquisitions based at Tracker Head Office in Johannesburg. This is a temporary appointment for 6 months.

Job description

·      Check the customer data supplied

·      Contact the customer and transfer to a contracting agent

·      Review customer information on Tracker’s CRM systems

·      Update customer information on Tracker’s systems and Partner systems, based on the information received from customers

·      Adhere to deadlines and targets set by the Supervisor/Manager

·      Assist with any other tasks or duties assigned by the Supervisor/Manager as the need arise to ensure exceptional and efficient service

·      Exhibit excellent communication and typing skills, and impeccable attention to detail 

Minimum requirements

·      Matric

·      Call centre experience advantageous

·      Computer literate and proficient typing skills

·      A passion for customer service and a professional attitude

·      Interpersonal skills

·      Problem-solving skills

·      Attention to detail

Apply Here: https://careers.tracker.co.za/applicant/index.php

Tracker

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