Digital Enabler|Sales and Client Services|1|421102|Clerks|Operational / Core Function|FAIS – Yes – IRC220119
at Main Road, Giyani, Limpopo, South Africa in FNB POP Branch Delivery Giyani
Ends 09 May 2022
About us, purpose, experience and qualifications
about us
-make a promise
-be deeply invested
-value our differences
-build trust, not territory
-have courage
-always do the right thing
-stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilisation of self-service and online platform based banking options
experience and qualifications
-Minimum Qualification – NQF 4 Qualification
-Experience – 1 to 3 years’ experience in a sales and customer interaction role preferably within a financial services industry
-Additional Knowledge – Technical knowledge in the usage of devices (laptops, smart phones, tablets)
-Person must not be an unrehabilitated insolvent
Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
responsibilities
-Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience
-Demonstrate teamwork as a valued team player
-Assess own performance through seeking timely and clear feedback and request training where appropriate
-Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
-Address customer needs in order to meet or exceed customer expectations
-Build and maintain stakeholder relationships
-Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
-Act responsibly with work related resources to contribute to cost containment
-Maintain Self Service Devices to ensure optimal availability to customers
-Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team
Apply Here: https://www.firstrandjobs.mobi/Jobs/Detail?refNumber=IRC220119
FirstRand Bank Limited