Customer Experience Champion – IRC213124
at Savannah Mall, , Fauna Park, Limpopo, South Africa in FNB POP Branch Delivery Savannah
Ends 04 Feb 2022
- About us, purpose, experience and qualifications
- about us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- purpose
- To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best
- practice experience and qualifications
- Minimum Qualification – Grade 12
- Preferred Qualification – Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam qualification will be an advantage
- Experience – 1 to 3 years experience in a retail enviroment
Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
responsibilities
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Optimise work through the application of learning experiences
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
FirstRand