CLIENT SERVICES INTERNS X3 (MIDRAND)
Posted Date: 2023/05/23
Reference Number: ClientServ
Description
Customer Service
- Provide front line support – walk-in centre, contact centre and written correspondence
- Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
- Track all customer queries in the approved CRM system until queries are closed
- Professionally respond to requests from both external and internal customers
- Evaluate customer satisfaction through approved tools and systems.
General Administration
- Prepare documents
- Collate information for reporting
- Package documentation required for meetings and other departmental engagements
- Circulate required information and documentation throughout the department and keep accurate record thereof
- Receive and relay documentation and information to applicable recipients in the department
- Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
- Screen, classify and record documents for easy access and tracking
- Coordinate functions and meetings for the department
- Ensure all documents are properly filed
Requirements
Minimum Requirements
- Grade 12, with a National Diploma or Bachelor’s degree in Marketing, Business Managements or Client Services related qualification
Closing Date: 31 May 2023
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level
Student/Graduate
Job Type
Contract
Salary
Market Related
Duration
1 – 2 Years
EE Position
Yes
Location
Midrand