Officer, Customer Liaison (Level 1)
JOB OVERVIEW
Business Segment: Consumer & High Net Worth Clients
Location: Various Locations
Job Type: Full-time
Date Posted: 2023/02/10
JOB DESCRIPTION
To provide a proficient reception function in support of the Branch team. To identify the customer’s needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.
QUALIFICATIONS
Minimum QualificationsType of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Personal and Business Banking
Sales and Service
Experience Required: 1-2 years
Branch banking experience, exposure to enquiries and query management.
ADDITIONAL INFORMATION
Competencies:
- Documenting Facts
- Interpreting Data
- Interacting with People
- Showing Composure
- Thinking Positively
- Embracing Change
- Team Working
- Meeting Timescales
- Following Procedures
- Upholding Standards
- Banking Process & Procedures
- Client Servicing
- Product Knowledge (Consumer Banking)
- Customer Reception and Channelling
- Producing Output
- Managing Tasks