OPERATOR (HOUGHTON)
Reference Number: OPM
Description
Generating and providing System Codes and Exercising Remote access control
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
- Escalate any faults with the alarms and provide a status report to the applicable party
Administer and Maintain the Relevant Database and Registers On Security Systems
- Record all transgressions and faults, update and maintain records and generate the required reports
- Maintain and update all necessary registers (i.e OB)
Build and Maintain Internal and External stakeholder relationships
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately to the relevant party
- Assist with incoming queries from stakeholders
- Escalate all identified transgressions at centres to the Supervisor
- Continuously liaise with centres regarding access control and alarm events
Applicable for Operators Sitting in the PMC
- Control and link the relevant permissions to the ATM Custodian Profiles on the system
- Verify that allocated vehicles are visible and tracking on the monitoring system
- Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
- Communicate with Senior Management in the event of an emergency
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
- Send an updated report to the Device Administrator informing them of the new sites loaded
Applicable for Operators Sitting in the COR
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
- Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor
Requirements
Minimum Experience: Work Experience
- Internal
- 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10,OR
- 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
- Previous Call Centre experience and or experience within client services (Advantageous)
- External
- 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous)
Minimum Experience: Education
- Internal:
- Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience
- External
- Grade 12
Special Training and Requirements
- PSIRA D (Advantageous)
- Able to work shifts
- Working overtime may be required
- Microsoft Office (Word, Excel, Outlook): Basic level
- Must be able to multi-task
NB: Communication will be limited to shortlisted applicants only.
SBV recruitment is committed to transformation and diversity alignment.
Apply Here: https://sbv.mcidirecthire.com/External/Job
SBV Services (Pty) Ltd.