Team Controller – CIT (Re-advert) – JG 8
Louis Trichardt, Limpopo
Key Performance Areas (KPAs)
Responsible for coordinating route plans and allocating resources
- Obtain and coordinate route plans with the Regional Route Planner daily.
- Confirm that the sufficient number of staff are allocated to specific routes and assign daily route plans to pre-planned
operations.
- Perform final check relating to run routes in accordance with SOPs/GIs before any departure and escalate any
discrepancies to the Regional Route Planner
- Submit daily CIT resource plans to the HOD_CIT according to designated timelines and obtain approval
- Schedule the employees on kronos / applicable system ensuring optimisation of resources and rotation of resources.
- Communicate the resource schedule with relevant stakeholders daily and update the system within the agreed upon
timeframes
- Manage required CIT equipment and systems for effective operational output
Risk Management
- Identify and escalate daily run risks to the HOD_CIT and liaise with SBV Risk team on high risk service points
- Manage employee adherence to all SOP’s, legislative and governance requirements
- Assist with mitigating risk using available systems
- Daily debriefing of operational teams and reporting identified risks to CIT HOD/TSU
- Provide input in the activation of SBV Risk Business Continuity plans when required per incident type.
- Immediately report all malfunctioning systems to technical support for resolution.
- Compile the necessary documentation and submit to HOD: CIT in compliance with all the necessary guidelines for
operational dispensation.
Supervision of operational execution
- Monitor and report on route compliance, escalating non-compliance to HOD_CIT
- Field customer queries with regards to route planned ETAs, when required.
- Accurately capture data on the relevant system to maintain data integrity
- Collaborate with the Fleet Controller to compile and analyse a fleet CPK (Cents per Kilometre) cost analysis using
system data and report on findings
Manage and maintain all Administrative functions within one’s area
- Coordinate Customer stationary required (i.e. Cash Bags, Seals, etc.) and consumables required for daily services.
- Accountable for accurate completion and capturing of relevant documentation in line with audit requirements.
- Gather, compile and submit weekly/monthly MIS reports
People Management
- Provide leadership to employees within SBV
- Execute leave management in alignment with SBV Policy:
o Manage, monitor and report absenteeism daily and report on monthly trends.
o Capture all leave on the ESS system within policy timelines
o Manage leave planning and leave discussion via the applicable system
- Execute daily management of kronos specifically in terms of:
o Scheduling of employees on a rotational basis
o Effective management of overtime of the teams allocated
o Inserting of paycodes and acting allowances on kronos
- Creates a conducive environment which translates into productivity and high morale within SBV
- Inspire one’s team to deliver on key performance areas
- Adhere to legislative requirements and Group policies and procedures
- Leading the focus on talent to instil value creation for high value contributors
- Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying
HR of team cancellations, new business and new initiatives with the relevant documentation /approvals
- Provide information for disciplinary hearings on behalf of SBV in alignment with statutory requirements and the
policies & procedures of SBV
- Manage the Talent Management Process within one’s team
- Manage the end to end performance management process of one’s employees
- Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety
practices
- Responsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with
the Training Academy
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment
towards the mission.
- Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
- Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee
satisfaction
- Provide leadership to employees within the organisation, creating a winning culture and high morale
- Initiate and lead a culture of performance driven output through shared purpose vision and values
Provide leadership to employees within the organisation, creating a winning culture and high morale
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure continuity to operations
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters /
concerns to the SME’s (subject matter experts) when required
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate
communication is given across one’s centre/s
Work Experience
- 3 years’ experience in CIT environment of which: 2 year’s must be in a supervisory role
Education
- Grade 12 or equivalent
- PSIRA Grade B
- Relevant qualification (Advantageous)
Special Training or Requirements
- SBV Systems training (Kronos, ESS, ISA, Fraxion etc.)
- Valid code 10 driver’s licence with PDP
- Firearm Competency (FCA60 of 2000)
- Computer literate and Microsoft Office – Basic
Apply Here: https://sbv.mcidirecthire.com/External/Application