Vacancies In South Africa

Contact Centre Service Agent (x250)

May be an image of 9 people, people standing and text that says 'HIRING ARE 代的所的力 Positions available: Job Title: Contact Centre Service Agent 250 Location: Gauteng South (Alberton x62) Gauteng North (Doringkloof x61), Western Cape (Bellville x67) and KZN (Durban x60) Closing Date: 17 January 2022 For more information and to apply, please visit our careers pa SARS At Your Service'

Career Opportunities: Contact Centre Service Agent (x250) (4243)

Requisition ID 4243 

– Posted 09/01/2022 

– Region (3) 

– Location (4)

Job Description

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Position Reports to:  Operational Manager:  Contact Centre

Division: Digital Channels

Location: Gauteng South (Alberton x62), Gauteng North (Doringkloof x61), Western Cape (Bellville x67) and KZN (Durban x60)

Closing Date: 17th January 2022

Looking for a job to challenge your excellent customer service skills? Look no further…

SARS

Our mission is to set an inspirational vision to build “a smart modern SARS, with unquestionable integrity, trusted and admired”. It sets out a clear Strategic Intent “to follow the internationally recognized approach of Voluntary Compliance”, and further translates this intent into nine clear strategic objectives. As our customer contact centre agent, you’ll be tasked with the most important job at our company—customer satisfaction. You will be responsible for creating experiences for taxpayers and traders that have a direct impact in fostering sustainable economic growth and social development that serves the wellbeing of all South Africans.

WANTED

We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team who makes customer happiness their mission in life and creating awesome moments their specialty. You will join our current teams in Bellville – Cape Town, Durban – KZN, Doringkloof – Centurion or Alberton – Johannesburg. With your expertise, help ensure that each taxpayer who deals with us has an exceptional experience. As a Service Agent, you will work in a friendly team environment and have to be willing to go the extra mile. You will also have the opportunity to teach taxpayers online skills like using the SARS website, EFiling and troubleshoot practical process and system issues. The best part of this job is that you get to interact with taxpayers from all lifestyles and ensure you make South Africa great.

Education and Experience:

The ideal candidate will have the following competencies:

Ability

Experience

Knowledge

Your main focus will be on:

Some of the competencies we are looking for in an ideal candidate:

Governance

People

Finance

Client

Behavioural Competencies:

Technical Competencies:

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable

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