Vacancy Details
Customer Service Team Member
Posted Date: 2021/11/11
Location: JHB East Rand
Job Ref #: CSTMRYNFIELD
Industry: Hotel/Catering/Hospitality/Leisure
Positions Available: 50
Job Type: Permanent
Salary: Market Related
Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.
Job Responsibilities:
Responsible for the Customer Service experience in the restaurant by
- Ensuring that the environment is friendly, warm & inviting
- Proactive and solutions-oriented to surpass the customer’s service expectations
- Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
- Executing duties with accuracy, speed and friendliness, including Kiosk interface
- Executing KFC health, safety and hygiene standards
- Serving KFC products that meet the standards
Matric
Prefered training in Hospitality industry
Minimum 1 year customer facing experience
Passion for customer service
Competencies
- Ability to communicate in a clear, concise and friendly manner
- Strong interpersonal skills
- Confidence in a customer facing role
- Passion for customer service
- Display excellent listening and verbal skills
- Display excellent guest management skills
- Technically savvy to many various layers : kiosk, deliver, click and collect
- Maintain a high and positive energy
- Professionalism
- Ability to multitask
- Team Orientated
- High attention to detail
- Ability to stand/walk and stay focused and alert for extended periods of time
- Remain tactful when facing confrontational situation