Call Center Agent
- 79 Webber Rd, Klippoortjie AH, Germiston, 1401, South Africa
- Full-time
Company Description
KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston with 19 branches strategically positioned to allow its representatives to service its clients base in eastern region of Gauteng and Mpumalanga. KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston with 19 branches strategically positioned to allow its representatives to service its clients base in eastern region of Gauteng and Mpumalanga.
Job Description
- To effectively sell life assurance products telephonically
- To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects
- To accurately identify needs by asking effective questions and listening attentively
- Match benefits accordingly and demonstrate how a product satisfies the needs
- Gain commitment to recommended action to handle objections and overcome them with ease
- To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
- Action all customer requests and retain existing customer.
- Achievement of SPA (Sales per agent) as communicated in the SLA
- Achievement of talk time targets, conversion and first collection as laid down in the SLA
- Adherence to the script to ensure that the quality levels as set down are achieved accordingly
- Adherence to all related legislation within the financial services sector
- Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script
- Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded
Qualifications
- Matric
- Post Matric qualification
- RE (added advantage)
- Insurance Industry understanding
- FAIS Accredited
- Cold calling experience (preferred)
- One year Call Centre experience in sales environment
- Financial services experience preferable ·
Additional Information
Job Type: Full-time, Permanent
Salary: from R3,500.00 per month + commission
Start Date: 01 December 2021